At KenFlooring & Bathrooms, we are committed to ensuring a seamless and hassle-free shopping experience for our valued customers. As part of this commitment, we strive to provide transparent and comprehensive shipping terms to clarify the process of receiving your order. Please review the following information regarding our shipping policies:

1. Shipping Methods:

We offer various shipping methods to accommodate your preferences and delivery needs. These may include standard shipping, expedited shipping, and in-store pickup options, depending on the availability and nature of the products you’ve selected.

2. Shipping Rates:

Shipping rates are calculated based on several factors, including the weight, dimensions, destination, and selected shipping method of your order. During the checkout process, you will have the opportunity to review the applicable shipping costs before finalizing your purchase.

3. Shipping Locations:

KenFlooring & Bathrooms primarily ships within [specify geographical areas or regions]. However, please note that certain products may have shipping restrictions due to their size, weight, or regulatory requirements. We encourage you to verify the shipping eligibility of your desired items before placing your order.

4. Order Processing Time:

Upon successful placement of your order, our team works diligently to process and prepare it for shipment. Please allow [specify processing time, e.g., 1-2 business days] for order processing before your items are dispatched for delivery.

5. Estimated Delivery Time:

The estimated delivery time depends on various factors, including your location, selected shipping method, and product availability. While we make every effort to deliver your order within the stipulated timeframe, please note that unexpected delays may occur due to factors beyond our control, such as inclement weather or carrier disruptions.

6. Tracking Information:

Once your order has been shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the status and progress of your delivery. We recommend using this tracking information to stay updated on the estimated delivery date and any relevant updates from the shipping carrier.

7. Delivery Inspection:

Upon receiving your order, we advise inspecting the delivered items promptly for any visible damage or discrepancies. If you notice any issues with your order, please contact our customer service team within [specify timeframe, e.g., 48 hours] to report the problem and initiate the necessary steps for resolution.

8. Shipping Damage or Loss:

In the unfortunate event that your order arrives damaged or is lost in transit, please notify us immediately so that we can initiate an investigation with the shipping carrier and facilitate a resolution. We may require photographic evidence of the damage to expedite the claims process and ensure a satisfactory outcome for you, our valued customer.

9. International Shipping:

For international orders, additional shipping fees, customs duties, taxes, and import regulations may apply. Please be aware of your country’s specific import requirements and regulations, as KenFlooring & Bathrooms cannot be held liable for any customs-related issues or delays beyond our control.

10. Contact Us:

If you have any questions or concerns regarding our shipping terms or require further assistance, please don’t hesitate to contact our dedicated customer service team. We are here to assist you and ensure that your shopping experience with KenFlooring & Bathrooms exceeds your expectations.

Thank you for choosing KenFlooring & Bathrooms for your flooring and bathroom needs. We appreciate your business and look forward to serving you with excellence.