At KenFlooring & Bathrooms, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely satisfied with your purchase, we’re here to help. Our refund policy is designed to provide you with peace of mind when shopping with us.

Eligibility for Refund:

To be eligible for a refund, please ensure that:

1. Item Condition: The item must be unused, in the same condition that you received it, and in its original packaging.

2. Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt.

3. Time Frame: Refund requests must be initiated within [X] days of the purchase date.

Non-Refundable Items:

Please note that certain items are not eligible for refunds, including but not limited to:

• Customized or personalized products.
• Clearance or sale items.
• Items that have been used, damaged, or altered after delivery.

Refund Process:

1. Initiate Refund Request: To initiate a refund, please contact our customer service team at [contact email/phone number] with your order details and reason for the refund request.

2. Return Authorization: Once your refund request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

3. Return Shipping: You will be responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent damage during transit.

4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria for a refund. If approved, we will initiate the refund process.

5. Refund Issuance: Refunds will be issued to the original method of payment within [X] business days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.

Contact Us:

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [contact email/phone number]. Our customer service team is here to assist you and ensure that you have a positive shopping experience with KenFlooring & Bathrooms.

Changes to this Policy:

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.