Contact Us
Get In Touch With Us
For product advice or general enquiries, give us a call or visit us in store today. Visit us at our convenient showroom and put together a dream floor or bathroom project today!
- Contact Details
Address : Ashram Building , Shop 02, Deira, Dubai
Number : + 0409004000
Email : kenflooring@hotmail.com
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FREQUENTLY ASKED QUESTIONS
Please read our FAQ and if you have any further questions about products or general enquiries, feel free to give us a call or fill in the contact form.
Yes, we have a showroom in Coburg North where you can view and purchase the products.
For our online stores you can make payments via stripe or paypal For our retail store we take visa, mastercard and cash.
Yes you can buy online, however we only deliver to metro Melbourne. Alternatively, you can pick up the items at our Coburg North warehouse.
You may contact us via phone or email kenflooring@hotmail.com to modify your order.Modifications to your order can only be made prior to finalisation of sale.
Yes. you can contact our sales representative and enquire about the item, an estimated time of arrival (ETA) will be provided.
All of our products comes with warranties. For specific warranty of a product you can enquire with one of our friendly representatives.
If you have received the incorrect product, please contact us immediately. We will organise the correct products to be resent.
Please contact us if you need to return or exchange an item because it is faulty or incorrect. We do offer refunds for change of mind, however this will incur a 30% handling fee. A refund can be made within 7 days of supply, and all items must be returned in a resale-able condition with relevant invoice provided. We do accept exchange of products, however the cost of returning the products will be on the customer.
Once logged in to your account, click on the ‘Account Details’ tab to change your details.
The security of our website is paramount, to ensure that the privacy of our customer’s information is not compromised. all our customer’s information is handled in accordance with the National Privacy Principles of Australia. (We have policies, procedures and a very secure website to ensure your personal information is handled with due diligence under the National Privacy Principles of Australia)
Yes. You may cancel your order; however, you will need to contact us within 24 hrs to do so.Please contact us via phone or at kenflooring@hotmail.com
Yes you can, we will contact you when your items are ready for pick up.
If you have chosen to pick up your items at our warehouse, a representative will contact you to advise when the items or ready for pick up.
We only deliver within metro Melbourne.
Delivery charges will vary based on product and your location. A representative will contact you in regards to cost for delivery.
You will either be contacted via phone or email to let you know that your items have been dispatched.
We will endeavour to have the products delivered within 3-7 days, subject to availability of stock.
We do offer refunds for change of mind, however this will incur a 30% handling fee. a refund can be made within 7 days of supply, and all items must be returned in a resale-able condition with relevant invoice provided. For products that are faulty or incorrect product delivered, you can contact us and we will organise a refund.
Returns for items can be made at our retail store in Coburg North, otherwise if you are returning via mail or courier the cost of the return will be on the customer.
You can reset your password by requesting it by clicking on ‘forgotten password’ and an email will be sent allowing you to enter in a new password.
